Shipping policy

Shipping Policy

At The HomeTech Express, we work with trusted third‑party fulfillment partners to process and ship orders efficiently. This allows us to offer a wider selection of home and tech products while maintaining competitive pricing.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Processing time includes order verification, quality checks, and handoff to our fulfillment partner

  • Orders are not shipped or delivered on weekends or holidays

2. Shipping Times

  • Estimated delivery time is 7–15 business days after processing

  • Shipping times may vary based on product type, destination, and carrier performance

  • Some items may ship separately if ordered together

Please note that delivery times are estimates and not guaranteed.

3. Shipping Rates

  • Shipping costs are calculated at checkout

  • Promotional free shipping offers, if available, will be clearly stated at checkout

4. Tracking Information

  • Once your order ships, tracking information will be provided when available

  • Tracking updates may take 24–72 hours to appear after shipment

5. Fulfillment & Carriers

  • Orders are shipped directly from our fulfillment partners

  • Carriers may include postal services or private courier companies, depending on destination

  • We are not responsible for delays caused by carriers, customs clearance, weather, or other factors outside our control

6. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping addresses

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to reship

7. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are the responsibility of the customer and are not included in product or shipping prices unless stated otherwise

8. Lost or Delayed Shipments

  • If your order appears lost or significantly delayed, please reach out via the chat feature on our Shopify website

  • We will work with our fulfillment partner and carrier to resolve the issue

9. Damaged Packages

  • If your package arrives damaged, contact us within 7 days of delivery using the website chat

  • Please be prepared to provide photos of the damaged packaging and item

10. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted with an updated effective date.